Delivery questions

We are a clothing label, not a courier, so delivery of every WIHOLL piece is handled by our retail partner. When you tap a buy button on this site, their product page opens; sizes, current colors and delivery options all live there.

What that means in practice

• Delivery speed and cost are shown at the partner’s checkout before you pay, based on your address.
• Once an order ships, tracking updates come from the partner, not from us.
• We never see your address or order details; the partner’s order page is the source of truth for where a box is.

If a delivery goes sideways

A late or missing box is fixed through the partner’s order page: that is where the tools are. Our inbox can sympathize, but it cannot see your order, so going straight to the partner saves you a day.

Questions about the clothes themselves (fit, fabric, care) are ours. The common questions page covers most of them.