Exchanges and returns

Wrong size happens, even with honest fit notes. Every exchange or return of a WIHOLL piece runs through the retail partner that processed your checkout, under the policy shown on their site.

The short version

• Open the order in your account at the retail partner and pick the exchange or return option next to the item.
• The eligibility window and conditions are stated on their policy page and on your order page; those terms govern, not anything written here.
• Keep tags on and the piece unworn beyond trying it on; that keeps every option open.

Before you send a size back

Check the fit note on the product page here first. Our loose cuts run true and our tight fit sets hug. If reviewers consistently size up on a style, we say so, and the exchange you actually want may just be one size over.

If a piece failed you (a seam, a print, a fabric that did not live up to this catalog), tell us. We cannot process the order paperwork, but pattern and fabric feedback goes straight to the cutting table.